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Refund Policy
Last updated: March 1, 2026
At Nexanovel, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund process.
1. Return Eligibility
- Items must be returned within 7 days of delivery.
- Products must be unused, unwashed, and in original packaging with tags intact.
- Items marked as "non-returnable" on the product page are not eligible.
- Personalized or custom-made items cannot be returned.
2. Return Process
- Initiate a return request by emailing contact@nexanovel.site with your order number.
- Our team will provide a return shipping label or schedule a pickup.
- Pack the item securely in its original packaging.
3. Refund Timeline
Once we receive your returned item:
- Inspection: 2–3 business days
- Refund Processing: 5–7 business days to your original payment method
- UPI/NetBanking: Refunded within 3–5 business days
- Credit/Debit Card: Refunded within 7–10 business days (depends on your bank)
4. Exchanges
We currently offer refunds only, not direct exchanges. To get a different item, please return the original and place a new order.
5. Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the item. We will arrange a replacement or full refund at no additional cost.
6. Contact
For refund queries, reach out at contact@nexanovel.site.