Refund Policy

At Nexanovel, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund process.

1. Return Eligibility

• Items must be returned within 7 days of delivery.
• Products must be unused, unwashed, and in original packaging with tags intact.
• Items marked as "non-returnable" on the product page are not eligible.
• Personalized or custom-made items cannot be returned.

2. Return Process

• Initiate a return request by emailing contact@nexanovel.site with your order number.
• Our team will provide a return shipping label or schedule a pickup.
• Pack the item securely in its original packaging.

3. Refund Timeline

Once we receive your returned item:

• Inspection: 2–3 business days
• Refund Processing: 5–7 business days to your original payment method
• UPI/NetBanking: Refunded within 3–5 business days
• Credit/Debit Card: Refunded within 7–10 business days (depends on your bank)

4. Exchanges

We currently offer refunds only, not direct exchanges. To get a different item, please return the original and place a new order.

5. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the item. We will arrange a replacement or full refund at no additional cost.

6. Contact

For refund queries, reach out at contact@nexanovel.site.